Frequently Asked Questions (FAQ)
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Orders
"How do I place an order?"
You can place your order directly through our website. Simply browse the menu, add items to your cart, and follow the checkout process.
"How far in advance should I order?"
We recommend placing your order at least 24–48 hours in advance to ensure availability. Larger catering orders may require more notice.
"Is there a minimum order amount?"
Yes, $120.00 minimum order amount applies. This will be shown at checkout before payment.
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Delivery & Pickup
"Do you offer delivery?"
Yes, we offer delivery to selected areas. Delivery fees and availability will be calculated at checkout.
"Can I pick up my order?"
Yes, pickup is available. You will receive pickup details and instructions once your order is confirmed.
"What time will my order arrive?"
Delivery windows will be provided during checkout. We aim to deliver on time, but please allow for slight variations during busy periods.
Payment
"What payment methods do you accept?"
We accept secure online payments via credit card and other available payment options shown at checkout.
When is payment required?
Full payment is required at the time of ordering to confirm and secure your booking.
Food & Dietary Requirements
"Do you cater for dietary requirements?"
Yes, we offer options for various dietary needs. Please contact us before ordering to confirm specific requirements.
"How is the food delivered?"
Food is delivered fresh or frozen, ready to serve or with simple reheating instructions, depending on the menu item.
Reheating & Storage
"Do you provide reheating instructions?"
Yes, reheating instructions are provided with applicable dishes and are also available on our website.
"How long can I store the food?"
We recommend freezing or refrigerating items immediately and consuming within 2–3 days for best quality.
Catering & Events
"Do you cater for corporate events and functions?"
Yes, we specialise in corporate catering, private events, and family gatherings.
"How do I request a custom quote?"
You can contact us through our website or enquiry form, and we’ll provide a tailored quote.
Contact
"How can I contact you?"
You can reach us through our website contact form or email. We aim to respond within 24 hours.